Job Description

Recovery Coach Job Category: Direct Service Requisition Number:

RECOV006289 Full-Time Outpatient Clinic Springfield, MA 01105 Job

Details Description The Stimulant Treatment And Recovery Team (START)

team provides treatment for patients diagnosed with a stimulant use

disorder utilizing OBAT's Nurse Care Management Model. The START clinic

is seeking a Recovery Coach/Community Health Partner to join our team to

help patients to better access and coordinate their health care. This

individual will help identified patients with the tasks of getting

medical care, connecting to the recovery community, providing recovery

resources, working on health goals (such as arranging care, filling

medication prescriptions, planning healthy meals, or finding time to

exercise), and to help them deal with the "real-life" and keep them

engaged in care. Job Duties: Initiates telephonic or face to face

contact with eligible patients to describe role, explain program

benefits and begin assessment process. Assists with connecting patients

to mental health and recovery resources within their community. Escorts

patients to different programs within the hospital and community to

connect with recovery resources. Works with patient and provider to set

goals for patient's care and motivates patients to achieve those goals.

Teaches key educational messages in person and over the phone. Clearly

documents all activities in the patient's record. Records and monitors

the participants' progress toward goals within specific timeframes.

Participates with other staff in activities to program participants,

including community outreach, presentations to communityorganizations,

development of materials, and phone calls. Assists patients with

organizing their records, making follow-up appointments, and filling

their prescriptions. Helps patients fill out applications as needed.

Provides advocacy, patient education and support in accessing

community-based and hospital-based programs. Refers to internal or

external care management services when other issues are identified (i.e.

food insecurity, partner violence etc.). Demonstrates sensitivity and

respect for the culture of the patient. Participates in regular training

activities. Attends regularly scheduled supervision and other program

assigned meetings. Influences inappropriate utilization of health care

resources by providing intensive home and community-based outreach,

motivational interviewing and goal setting, resource connection and

accompaniment to medical appointments as needed. Presents patients at

case review meetings succinctly and logically. Consults with experts

regarding complex patient situations, demonstrating an understanding of

how to solicit and incorporate provider feedback in order to

continuously develop the most optimal plan for care. Prepares reports

and documents as needed or requested. Demonstrates the ability to

function within an inter-disciplinary team (nurse care coordinators,

social workers, behavioral health clinicians, physicians, resource

specialists, clinical support staff, etc.), connecting the patient with

resources as needed. Support the Operations Manager in the

implementation and evaluation of quality initiatives. May visit patients

in hospital and ER and facilitate with transitions of care. Pay rate:

\$20-25/hour based on experience and certifications Qualifications

Skills Preferred Bilingual - Novice CPR Certif, Current - Novice First

Aid Certif, Current - Novice Behaviors Required Functional Expert

Considered a thought leader on a subject Preferred Dedicated: Devoted to

a task or purpose with loyalty or integrity Team Player: Works well as a

member of a group

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