Job Description

About Trust & Safety Roles

At Chime we believe in the power of our product to help people lead healthier financial lives. The Trust & Safety team spans the full member lifecycle and is responsible for keeping our members accounts safe ensuring uninterrupted access to their money and minimizing risk and fraud loss across the platform.

Were hiring Product Managers across Trust & Safety to drive critical investments spanning KYC support experiences and automation and disputes. These roles sit at the intersection of customer experience risk management operations and complianceowning high-impact problem spaces where the tradeoffs are real and the stakes are high.

Youll partner closely with Engineering Data Science Design Operations Risk and Compliance to define strategy ship impactful products and continuously iterate based on data and insights.

These are high-impact opportunities to shape how Chime balances growth safety and member experience at scale.

The base salary offered for this role and level of experience will begin at $150000 and up to $244000. Full-time employees are also eligible for a bonus competitive equity package and benefits. The actual base salary offered may be higher depending on your location skills qualifications and experience.

This role is in-office in San Francisco Monday - Thursday.

Open Roles

Trust & Safety at Chime spans multiple product domains. Individual roles focus on one of these areas contributing to a shared mission of protecting members and enabling safe scalable growth:

• Enrollment & KYC: Build onboarding and identity verification systems that enable fast low-friction access for legitimate members while preventing fraud such as synthetic identity attacks.
• Member Support Experience - Human Agents: Define the tools workflows and systems that empower agents to resolve complex member issues with speed accuracy and empathy at scale
• Member Support Experience - Automation and AI Agents: Develop platforms and automation systemsincluding AI-driven capabilitiesthat scale support and back office operations and improve both efficiency and member experience
• Disputes: Transform member experiences and design intelligent systems that help members navigate and resolve transaction disputes balancing member trust fraud risk loss exposure and operational efficiency

Across these areas youll work on problems that directly impact member trust financial access and the long-term integrity of the platform.

In these roles you can expect to

• Define and drive product strategy and roadmap within Trust & Safety balancing customer experience risk mitigation and operational efficiency
• Own ambiguous high-impact problem spaces and make thoughtful tradeoffs across technology operations compliance and business goals
• Make high-stakes tradeoffs where decisions directly impact fraud loss member trust and regulatory compliance
• Partner deeply with cross-functional teamsincluding Engineering Data Science Design Operations Risk and Complianceto deliver scalable reliable systems
• Build and evolve systems that leverage data experimentation and (where applicable) machine learning and AI to improve outcomes
• Define clear metrics and success frameworks using data to drive continuous improvement across member experience risk outcomes and operational performance
• Influence cross-functional strategy and align stakeholders across diverse priorities and constraints
• Drive execution in mission-critical environments where reliability security and compliance are non-negotiable
• Contribute to the evolution of Trust & Safety and Operations at Chime by identifying new opportunities shaping long-term strategy and raising the bar for product thinking

To thrive in these roles you have

• 410 years of experience as a Product Manager (leveling will vary based on experience and scope)
• Experience working on complex product problems involving risk operations platforms or customer-facing systems
• Strong product judgment and the ability to navigate ambiguity and make principled tradeoffs
• A strategic mindset paired with the ability to translate vision into practical execution
• Proven ability to influence and align cross-functional stakeholders across technical and non-technical teams
• Strong analytical skills with experience using data to inform decisions and measure impact
• Customer empathy with the ability to deeply understand user needs and translate them into product solutions
• Comfort operating in fast-moving high-stakes environments with evolving constraints
• Passion for Chimes mission of helping members lead healthier financial lives

#LI-TP1

A little about us

At Chime we believe that everyone can achieve financial progress. We created Chimea financial technology company not a bank*on the premise that core banking services should be helpful easy and free. Through our user-friendly tools and intuitive platforms we empower our members to take control of their finances and work towards their goals. Whether its starting a savings account purchasing a first car or home launching a business or pursuing higher education were proud to have helped millions unlock their financial potential.

Were a team of problem solvers dreamers and builders with one shared obsession: our members. From day one Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owners mindset to our work refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams our company and our members.

We believe in being bold dreaming big and taking risks while also working together embracing our diverse perspectives and giving each other honest feedback. Our culture remains deeply entrepreneurial encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.

We know that to achieve our mission we must earn and keep peoples trustso we hold ourselves to the highest standards of integrity in everything we do. These arent just words on a wallour values are embedded in every aspect of our business serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we dontwho will

*Chime is a financial technology company not a bank. Banking services provided by The Bancorp Bank N.A. or Stride Bank N.A. Members FDIC.

What we offer for our full-time regular employees

• Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices plus team and company-wide events depending on location. Whether youre coming in regularly or are part of our fully remote program youll stay engaged with your work and teammates.
• In-office perks including backup child elder and/or pet care plus a subsidized commuter benefit to support your regular commute
• Competitive salary based on experience
• 401k match plus great medical dental vision life and disability benefits
• Generous vacation policy and company-wide Chime Days bonus company-wide paid days off
• 1% of your time off to support local community organizations of your choice
• Annual wellness stipend to use towards eligible wellness related expenses
• Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• Access to Maven a family planning tool with $15k lifetime reimbursement for egg freezing fertility treatments adoption and more.
• In-person and virtual events to connect with your fellow Chimersthink cooking classes guided meditations music festivals mixology classes paint nights etc. and delicious snack boxes too!
• A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work cant be done without a diverse team and inclusive environment. Thats why we specifically look for individuals of varying strengths skills backgrounds and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race color ancestry religion sex national origin sexual orientation gender identity age marital or family status disability genetic information veteran status or any other legally protected basis under provincial federal state and local laws regulations or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws including the San Francisco Fair Chance Ordinance Cook County Ordinance NYC Fair Chance Act and the LA City Fair Chance Ordinance and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process please contact: .

To learn more about how Chime collects and uses your personal information during the application process please see the Chime Applicant Privacy Notice .

Required Experience:

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