Job Description

Gotham Footcare | Manhattan-Based Luxury Medical Practice

About Us

We are a premier podiatry and physical therapy practice based in Manhattan, known for delivering a  high-touch, concierge-level patient experience . Our practice blends clinical excellence with a luxury hospitality approach, and we are seeking a polished, results-driven professional to serve as the  first point of contact for new patients .

About the Role

This is not a traditional receptionist role.

You will act as a  Patient Concierge & Lead Conversion Specialist , responsible for managing inbound calls, online inquiries, and follow-ups—guiding prospective patients into booked appointments while delivering an exceptional, white-glove experience.

This role is  fully remote but operates on  New York business hours (8:30 AM – 5:00 PM EST).

Responsibilities

• Answer all inbound calls in real time with a polished, professional tone
• Respond to web inquiries, texts, and missed calls within 5 minutes
• Convert new patient inquiries into scheduled appointments
• Perform proactive follow-ups on:
• Missed calls
• Unscheduled leads
• No-shows and cancellations
• Educate patients on services and guide them to the most appropriate care
• Maintain accurate documentation in  NexGen
• Familiarity with Nexhealth, GoHighLevel, Podiatry a plus
• Deliver a  luxury-level, concierge patient experience on every interaction

What We're Looking For

• Experience in:
• Medical office, med spa, aesthetics, or concierge hospitality
• OR high-performing call center / sales environment
• Strong phone presence (confident, warm, articulate)
• Proven ability to  convert inquiries into booked appointments
• Highly responsive and organized
• Comfortable working in a  performance-driven, metrics-based role
• Experience with CRM/scheduling systems preferred

Performance Expectations (KPI's)

• Response time to new leads:  under 5 minutes
• High call answer rate during shift
• Lead-to-booking conversion rate
• Daily booking volume
• Follow-up conversion success

Compensation

• Base Pay: $20–$25/hour (based on experience)
• Performance Bonuses:
• Per-booking incentives
• Monthly performance bonuses based on booking volume

? Top performers have the ability to significantly increase earnings through performance-based incentives.

Schedule

• Monday–Friday
• 8:30 AM – 5:00 PM (EST)
• Fully remote (must have a quiet, professional work environment)

Requirements

• Reliable high-speed internet
• Quiet workspace suitable for professional calls
• Headset for clear communication
• Ability to work exclusively during scheduled hours

Why Join Us

• Be part of a  growing, high-end medical brand in Manhattan
• Work in a role that directly impacts patient experience and business growth
• Opportunity to grow into leadership as the team expands
• Performance-based earning potential

To Apply

Please submit:

• Your resume
• A brief note describing your experience with phone-based sales or patient coordination
• For serious applicants, Please email a short voice recording introducing yourself to our main email address found on our website

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