Patient Concierge & Lead Conversion Specialist (Remote) Job at Gotham Podiatry PC, New York, NY

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  • Gotham Podiatry PC
  • New York, NY

Job Description

Gotham Footcare | Manhattan-Based Luxury Medical Practice

About Us

We are a premier podiatry and physical therapy practice based in Manhattan, known for delivering a  high-touch, concierge-level patient experience . Our practice blends clinical excellence with a luxury hospitality approach, and we are seeking a polished, results-driven professional to serve as the  first point of contact for new patients .

About the Role

This is not a traditional receptionist role.

You will act as a  Patient Concierge & Lead Conversion Specialist , responsible for managing inbound calls, online inquiries, and follow-ups—guiding prospective patients into booked appointments while delivering an exceptional, white-glove experience.

This role is  fully remote but operates on  New York business hours (8:30 AM – 5:00 PM EST).

Responsibilities

  • Answer all inbound calls in real time with a polished, professional tone
  • Respond to web inquiries, texts, and missed calls within 5 minutes
  • Convert new patient inquiries into scheduled appointments
  • Perform proactive follow-ups on:
    • Missed calls
    • Unscheduled leads
    • No-shows and cancellations
  • Educate patients on services and guide them to the most appropriate care
  • Maintain accurate documentation in  NexGen
  • Familiarity with Nexhealth, GoHighLevel, Podiatry a plus
  • Deliver a  luxury-level, concierge patient experience on every interaction

What We're Looking For

  • Experience in:
    • Medical office, med spa, aesthetics, or concierge hospitality
    • OR high-performing call center / sales environment
  • Strong phone presence (confident, warm, articulate)
  • Proven ability to  convert inquiries into booked appointments
  • Highly responsive and organized
  • Comfortable working in a  performance-driven, metrics-based role
  • Experience with CRM/scheduling systems preferred

Performance Expectations (KPI's)

  • Response time to new leads:  under 5 minutes
  • High call answer rate during shift
  • Lead-to-booking conversion rate
  • Daily booking volume
  • Follow-up conversion success

Compensation

  • Base Pay: $20–$25/hour (based on experience)
  • Performance Bonuses:
    • Per-booking incentives
    • Monthly performance bonuses based on booking volume

? Top performers have the ability to significantly increase earnings through performance-based incentives.

Schedule

  • Monday–Friday
  • 8:30 AM – 5:00 PM (EST)
  • Fully remote (must have a quiet, professional work environment)

Requirements

  • Reliable high-speed internet
  • Quiet workspace suitable for professional calls
  • Headset for clear communication
  • Ability to work exclusively during scheduled hours

Why Join Us

  • Be part of a  growing, high-end medical brand in Manhattan
  • Work in a role that directly impacts patient experience and business growth
  • Opportunity to grow into leadership as the team expands
  • Performance-based earning potential

To Apply

Please submit:

  • Your resume
  • A brief note describing your experience with phone-based sales or patient coordination
  • For serious applicants, Please email a short voice recording introducing yourself to our main email address found on our website

Job Tags

Work at office, Remote work, Monday to Friday, Shift work

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