Role: Major Incident Manager
Location: Seattle, WA (Onsite)
Job type: Contract
JD:
Key Responsibilities
Major Incident Management
Act as the lead for major incidents, ensuring timely escalation and resolution.
Facilitate and manage war room sessions involving all required responder groups.
Drive incident resolution by coordinating technical teams and tracking action items.
Ensure incidents are managed in compliance with service level agreements (SLAs).
Manage internal and external incident communications, including status updates and impact reporting.
Technical Resolver Groups
Collaborate with technical resolver groups to:
Diagnose incidents
Identify root causes
Provide solutions or temporary workarounds
Service Desk Coordination
Ensure the Service Desk performs:
Accurate initial incident logging
Timely customer updates throughout the incident lifecycle
Problem Management
Partner with the Problem Manager to:
Lead Root Cause Analysis (RCA) following major incidents
Document findings and corrective actions
Support continuous service improvement initiatives
Business Stakeholder Engagement
Work with business stakeholders to:
Validate business impact
Confirm service restoration
Communicate resolution outcomes and next steps
...PROFILE As with all employees at Mentoring Alliance, the Mentor Coach (MC) is considered to be a Minister of the Gospel. The MC is a Christ-follower that sets an example for believers and nonbelievers and leads a life that is above reproach. This person flourishes...
...Provider Information forms. # Verifying licensure, certificates and training of medical providers. # Gathering the components of a Credentialing Package for the new Providers. 5. Initiating CAQH files ready for new providers National credentialing files. # Assist on the...
Position OverviewPosition Description We are hiring a Marketing Assistant- Intern. The Marketing Assistant- Intern will support the Marketing team with activities including market research and execution of campaign/promotional activities, across channels, with different...
.... You may be just the right candidate for this or other roles. Applied Intuition is an equal opportunity employer and federal contractor or subcontractor. Consequently, the parties agree that, as applicable, they will abide by the requirements of 41 CFR 60-1.4(a), 4...
Position OverviewResponsible for providing service and technical support to our customers regarding technical issues or general inquires related to Sonosite ultrasound equipment.Company OverviewAt FUJIFILM Sonosite, we reinvent how healthcare is delivered with point-of-...