Job Description

WHY COOLSYS?

At CoolSys, we offer more than just a job—we provide stability, growth, and industry-leading benefits for our employees. No wonder Newsweek named CoolSys one of America’s Greatest Workplaces! As a large company serving diverse customers, we invest in our team with:

• Competitive Compensation: $18-25/hr
• Ongoing Education & Training: Access to state-of-the-art facilities and paid online training.
• Comprehensive Benefits: Medical, Dental, Vision, and Prescription coverage, paid vacation/holidays, and a 401(K) match with 100%.
• Year-Round, Diverse Work: Stay engaged with consistent, interesting projects throughout the year, working across various industries and systems to keep learning and growing.
• Extra Perks: Quarterly bonus plan, tuition reimbursement, employee discounts on vehicles, hotels, theme parks, pet insurance, and more.

Join us and advance your career while working with top-tier clients in the HVAC and refrigeration industry!

• Prioritize calls (incoming and backlog).  
• Assign and dispatch technicians.  
• Work with Service Managers to address open calls.  
• Respond to inquiries.  
• Create and distribute required reporting.  
• Maintain proactive communication with customers  regarding missed SLAs.  
• On a daily basis , review all incomplete calls.  
• Maintain e ntry and verify nightly “on call” crew .  
• Work with Service Manager s to ensure preventative maintenance is completed on schedule .  
• Understand the geography of the market and understand the technicians

• Strong computer (Excel/Outlook) skills.  
• Ability to handle multiple tasks concurrently.  
• Stay calm under pressure.  
• Excellent verbal and written communication skills.  
• Strong sense of urgency.  
• “Can do” attitude and  demonstrated commitment to get the job done.  
• Reliable and dependable.  
• Friendly and helpful demeanor

Today, there are 27 different companies that make up the CoolSys family of brands .  Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth! 

Connect with us on  Facebook and  X .  

CoolSys is an EEO/AA Employer.  All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.  

Pre-employment background screening (criminal and MVR for driving positions) and drug testing are required for all positions. CoolSys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.  

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