Job Description

Salary: $160,000 - 170,000 per year Requirements:

• Bachelors degree in Information Technology, Computer Science, Engineering, or a related discipline (or equivalent experience on a year-for-year basis)
• At least ten (10) years of information technology experience
• Minimum five (5) years of progressive IT experience with increasing responsibilities across core IT functions (e.g., infrastructure, end-user computing, service management, or clinical systems support)
• At least five (5) years of leadership experience managing IT operations teams in a 24/7 environment, demonstrating accountability for service delivery and operational performance
• Preferred experience in healthcare, especially in acute care settings, though other high-reliability environments may be considered
• Strong knowledge in network and wireless operations
• Familiarity with server/virtualization and storage systems
• Expertise in endpoint management, encompassing imaging, patching, encryption, and EDR tools
• Relevant IT certifications (e.g., ITIL, Microsoft, Cisco, or security certifications) is a plus, Epic certification is highly preferred

• Lead all IT operations across the hospital, ensuring consistent high availability and performance of our infrastructure, including networks, servers, storage, and clinical systems
• Develop and maintain IT operational policies and procedures, including patching, vulnerability management, and system maintenance communications
• Oversee IT operating and capital budgets, prioritizing investments to enhance clinical reliability and mitigate downtime risks
• Manage relationships with vendors, including contracts with MSPs, telecom, and device suppliers, ensuring measurable service-level agreements (SLAs)
• Collaborate closely with the Epic EHR Director for application support and enterprise interface maintenance
• Supervise service desk and end-user support functions, ensuring we provide timely and high-quality technical assistance across all facilities
• Oversee the lifecycle management of endpoints and clinical devices, including standardization, security, and asset management
• Direct IT change management procedures, disaster recovery planning, and readiness initiatives to ensure smooth patient care continuity
• Enforce robust cybersecurity measures, including security controls and vulnerability management
• Work alongside EHR leadership, clinical teams, and executive stakeholders to align IT strategy with our organizational objectives and priorities in patient care

• Cisco
• Support
• ITIL
• Network
• Security
• Windows

More:

Join us at Hilo Benioff Medical Center, part of the East Hawaii Region of Hawaii Health Systems Corporation, where we prioritize compassionate care for our community. Our organization encompasses Hilo Benioff Medical Center, Honokaa Hospital, Kau Hospital, and more, delivering comprehensive healthcare services. We are proud to employ over 1,900 staff members and serve as a Level III Trauma Center in Hilo, providing critical 24-hour care to approximately 50,000 patients yearly. We offer a competitive benefits package, including 13 paid holidays, generous vacation and sick leave, comprehensive medical plans, and potential participation in student loan programs. Hilo embodies a charming community spirit, surrounded by breathtaking nature and numerous educational institutions, making it an inviting place to work and live.

last updated 18 week of 2026

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