Regions: West Coast, East Coast, Southwest, Southeast (travel across North America and Mexico)
You start your week at a system integrator’s site on the West Coast, uncrating a conveyor module and bringing it online. By mid-week you’re in the Southeast diagnosing an electrical fault, walking the customer through your findings, and by Friday you’re training an end-user’s maintenance crew in Mexico on proper chain replacement. Throughout, you coordinate with service schedulers, submit clear visit notes, and secure customer sign-offs before you head to the next assignment.
Our customers include System Integrators and End-Users across North America and Mexico. The role requires frequent travel and periodic on‑call/standby availability outside standard office hours.
Join a truly global Customer Service organization spanning AMCAS, EMEA, and APAC. In the AMCAS region, you report to the Customer Support Manager. At times you’ll work solo; other times you’ll partner with fellow field techs. As the team in the field—our “eyes and ears”—you help strengthen customer relationships, uphold performance and site safety, and relay insights that drive product improvements.
High School Diploma or GED required.
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