Job Description

Description

Summary: 

The Concierge is responsible for the delivery of timely and accurate information to clients and delivery of Jet Linx Standards. The Concierge is the onsite base representative responsible for ensuring a smooth and seamless flight experience from the point of booking to the post-flight follow-up and invoicing.

Duties & Responsibilities: 

1. Represent the client relationship by greeting all relevant arrivals and departures at the assigned base, following the Jet Linx Service Standards.
2. Plan and manage active trips for clients following the Jet Linx Service Standards.
3. Manage, update, and maintain all client accounts, preferences, and expectations, using company systems.
4. Coordinate with Flight Operation Departments to ensure Service Standards are met and/or exceeded and identify any potential issues.
5. Proactively communicate, document, and resolve complaints, escalating to management as necessary.
6. Provide internal and external follow-up to resolve any service failures appropriately.
7. Perform Concierge base duties as needed.
8. Regular and predictable on-site attendance required.
9. Demonstrate Jet Linx’s core values and “Supply the High” in all interactions.
10. Perform other duties as assigned.

Knowledge, Skills & Abilities: 

• Ability to understand and tailor all actions in accordance with defined Jet Linx service standards
• Ability to apply critical thinking to solving urgent matters, getting creative when there is no explicit instruction guide for all issues
• Establish and maintain effective relationships with clients
• Ability to work flexible, non-standard hours including nights, weekends, and holidays
• Proficient with Microsoft Office Suite
• Ability to work both independently and as part of team
• Excellent verbal and written communication and interpersonal skills to effectively interact with all levels of the company and its customers 
• Ability to work in a fast-paced environment, with strong attention to detail and organizational skills
• Ability to maintain the confidentiality of sensitive information
• Self-motivated and willingness to take initiative utilizing client information for problem resolution and improvements to service
• Ability to multi-task and complete work within assigned timelines under minimal supervision
• Ability to be flexible and work in an environment with frequent changes to procedures, directions, and expectations
• Operate office equipment as needed

Education and Work Experience: 

• Bachelor’s degree or 2+ years’ experience in an aviation service role 
• 2 years of professional customer service experience required
• Aviation industry experience or interest preferred

Physical Requirements: 

• Majority of work is completed in a normal office work environment
• Able to complete physical activities such as standing, sitting, walking, talking, and hearing to perform daily work functions  
• Must be able to move up to 25 pounds on an infrequent basis

Documentation Requirements: 

• Ability to obtain a U.S. driver's license
• Proof of eligibility to work in the US

Compensation:

Jet Linx offers a competitive compensation and benefits package to team members.  Starting base annual salary for this position ranges from $53,000 to $74,000. Actual base salary provided is dependent upon geographic location, aircraft size (crew positions), relevant education, training and experience of the candidate.  Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with 6% company match, paid time off and company paid life and short-term disability coverage.

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