Job Description
Description
Responsibilities - Controls unissued outlet banks and issues outlet banks to bank custodians.
- Completes required cage/club forms paperwork and reports as needed or required.
- Receives in outlet banks and receipt bags from custodians and verifies cash proceeds.
- Exchanges currency chips and miscellaneous cash items with both the casino cage and other casino departments or currency.
- Receives in slot and table drops from the count team and verifies entire drop for accuracy.
- Compiles required data for ticket redemption kiosks.
- Monitors all ticket redemption kiosks.
- Reconciles ticket redemption kiosk tickets cash and coin.
- Replenishes cash and coin in ticket redemption kiosks.
- Completes full settlements on ticket redemption kiosks on a weekly and end of month basis.
- Handle fills and credits transactions with other casino departments.
- Enroll new players after confirming guest does not have a current account.
- Check identification before all transactions including but not limited to opening a new account changing a pin number disclosing any information about the account to the guest.
- Safeguard the confidential nature of all departmental and company records.
- Greet guests by name after guest offers players club card and/or identification when approaching the club.
- Understand and communicate club rules promotion rules promotion details and on property issues to guests.
- Assist in executing promotions special events kiosk events slot tournaments as needed. Handle club promotional give-a-ways.
- Responsible for counting & balancing cash drawer & making nightly deposit.
- Sells event & lottery tickets.
- Assist in greeting busses.
- All other duties as assigned.
Qualifications - The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Minimum of six months casino cage or banking experience (Preferred).
- Excellent communication skills both written and oral.
- Ability to write routine correspondence and to speak effectively to the public employees and customers.
- Results oriented hands-on professional with the ability to deal effectively and interact well with the customers and employees.
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
ADDITIONAL REQUIREMENTS
- Must be able to stand/walk/ sit for extended periods.
- May be exposed to working in a noisy smoke/secondary smoke environment.
- Must be at least 21. Must be able to obtain and maintain appropriate licensing. Must be able to pass a background investigation. Subject to pre-employment drug screening.
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
- Ability to read and comprehend simple instructions short correspondences and memos. Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs.
- Ability to define problems collect data establish facts and draw valid conclusions.
- Ability to interpret and follow through on a variety of instructions furnished in written oral diagram or schedule form.
- Excellent customer service and building positive team spirit. Previous customer service experience preferred.
- Flexible to work all shifts including holidays nights weekend hours and overtime as business needs dictate.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job the employee: must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced casino environment and effectively deal with customers management employees and others move through all areas of the casino; speak; hear; use hands to finger handle or feel; reach with hands and arms.
- The employee may occasionally be required to sit.
- Occasionally climb heights and reach above shoulder level; continuously bend/stoop squat balance kneel lift and push/pull.
- Specific vision abilities required by this position include close and distance vision; color and depth perception; peripheral vision and ability to adjust focus.
Job Tags
Full time, All shifts, Flexible hours, Night shift