BUSINESS ANALYST Job at SGS Consulting, Texas

SnNXWE5vbGdqWHViRVJOMTdMajV0TjRkWnc9PQ==
  • SGS Consulting
  • Texas

Job Description

Job Responsibilities:

  • Data Entry: The role involves significant data entry tasks, handling utility outreach, and prioritizing incoming customer requests, including bill inquiries and payment escalations.
  • Attention to Detail: Accuracy in handling customer requests and payments is crucial due to the heavy data entry nature of the role.
  • Analytical Skills: Strong analytical skills are needed to audit work, collaborate with internal teams, and provide feedback for process improvements.
  • Customer Service: Good customer service experience is essential for interacting with both internal and external stakeholders, including utilities and customers.
  • Meeting Metrics: The candidate must meet weekly metrics and deadlines, ensuring timely onboarding of customers onto the platform.
  • Work Arrangement: The position is primarily remote with occasional office visits for scheduled meetings.
  • Candidate Background: The role is open to entry-level candidates with one to three years of work experience and a bachelor's degree. Candidates with customer care experience, analytical skills, and the ability to collaborate and provide feedback have historically been successful in this role.
  • Resume Evaluation: Resumes should highlight experience working with customers, collaboration with other teams, and detail-oriented roles.
  • Interview Process: The interview process includes a glider assessment followed by a virtual panel interview with Mary and two other team leaders. Interviews are expected to be scheduled the week following the resume review process.
  • Contract Extension: There is a possibility for the contract to extend up to two years, and candidates can apply for open opportunities within the company.
  • Excel Proficiency: Intermediate proficiency in Microsoft Excel is required, but advanced skills like V-lookups and macros are not necessary.
  • Equipment Provision: The company will provide a laptop and headset, but candidates need to have their own monitors if they require multiple screens.

Skills:

  • Data Entry
  • Customer Service
  • Excel

Education/Experience:

  • High School.

Job Tags

Contract work, Work experience placement, Work at office

Similar Jobs

Vitaly Health

Locum Tenens - Maternal-fetal Medicine Physician Job at Vitaly Health

 ...Locum Tenens - Maternal-fetal Medicine Physician Location: Pennsylvania State Position Overview: Our team at Vitaly Health is looking for a Maternal-fetal Medicine Physician to join our Medical Center on a seven days Locum Tenens basis, with a start date of June... 

Brien Center for Mental Health

Recovery Coach - Community Services Job at Brien Center for Mental Health

 ...Weekdays, 1st shift! General Description: The Recovery Coach will use aspects of their personal journey and skills learned in formal Recovery Coach Training to support a peer relationship as an avenue to support self determination and decision making. The Recovery... 

Papé Jobs

Parts Sales Counterperson Job at Papé Jobs

 ...PAPE KENWORTH FRENCH CAMP CA PARTS SALES COUNTERPERSON I: Do you love working in a positive high-energy environment Do you enjoy providing a great experience for customers If you answered yes to these questions we would love to hear from you! Pape Kenworth a... 

EWC Growth

Guest Sales Associate, Upper East Side Job at EWC Growth

 ...Upsell and cross-sell retail products & various waxing services Educate guests on benefits and savings of Wax Passes Arrive to work timely following the appropriate dress code, including wearing of the required name tag Create a memorable guest experience by... 

Brewbound

Brewer Job at Brewbound

 ...000 Founded in 1996, Titletown Brewing Company of Green Bay, Wisconsin has a rich history of making quality craft beer. We are an award-winning craft brewery with a semi-automated brewing system located in the historic canning building in downtown Green Bay. We value...